The service provides real-time AI translation of live speech (audio and captions) delivered to listeners' web browsers. Translation quality is produced by third-party AI models and varies by language pair, audio quality, and speaking style; it is provided as is and is not a substitute for certified human interpretation where legal, medical, or safety accuracy is required. You are responsible for the content of the speech you transmit and for having the right to translate and (if enabled) archive it.
Organizations are onboarded after verifying their e-mail address; the Operator may review, suspend, or remove organizations that violate these terms. You are responsible for your organization's operator accounts and linked sender devices, for keeping credentials secret, and for revoking access (dashboard → Senders, or by removing operator users) when people or devices leave your team.
Usage is prepaid in credits: 1 credit = 1 minute of one translated language during a live event, metered per active language session. Credits are valid for 12 months from purchase. The Operator is not a registered VAT payer (neplátce DPH); listed prices are final and no VAT is added. Payments are processed by Stripe. See the Refunds & Credits policy.
You may not use the service for unlawful content, to infringe others' rights, to transmit others' speech without a lawful basis, to attempt to disrupt the service or other organizations' instances, or to resell access without a separate agreement. Practice mode (synthetic translation) is free and intended for rehearsal and training.
Support is provided asynchronously (typically within ~24 hours on weekdays); there is no live support during events and no formal SLA at these prices. The service is engineered to self-recover, targets ~99.5% availability of event hours, and maintenance is never scheduled on Sunday mornings (CET). Incidents are published on the status page when available.
To the extent permitted by law, the Operator's aggregate liability is limited to the amount you paid for the service in the 12 months preceding the claim. The Operator is not liable for indirect damages, lost profits, or the content or accuracy of translated speech. Nothing in these terms limits liability that cannot be limited under Czech law.
See the Privacy Policy and, for organizations, the Data Processing Addendum. Event audio is processed transiently and is not stored by the service; transcripts are stored only where archiving is enabled for your organization.
Where you contract as a consumer, you have a statutory 14-day right of withdrawal. Because credits enable a digital service you can use immediately, if you ask us to make the service available before the 14 days elapse you acknowledge that the right of withdrawal does not apply to minutes already used; unused credits are handled under the refund policy.
You may stop using the service at any time. The Operator may suspend or terminate access for a breach of these terms, with notice where practical. On termination, unused credits within their validity are refunded on request per the refund policy, and your organization's instance data is deleted per the DPA.
These terms may change; material changes are announced to the contact e-mail on file at least 14 days ahead. Czech law governs; the courts of the Czech Republic have jurisdiction, without prejudice to mandatory consumer-protection rights in your country of residence.
Reviewed for accuracy against the live platform on 2026-07-12. Prepared by the Operator and not legal advice; independent Czech/EU counsel should confirm these terms before general availability.